Frequently Asked Questions
Where can I purchase tickets?
Tickets are available for purchase online at the Texas Ballet Theater website. To purchase tickets by phone, please call the Texas Ballet Theater Concierge toll-free at 877.828.9200. Tickets may also be purchased at the Texas Ballet Theater Administrative Offices, 1540 Mall Circle, Fort Worth, 76116. Our regular business hours are Monday thru Friday, 9:00 a.m. to 6:00 p.m. All remaining inventory will be available for purchase at the venue box office the day of the performance. On performance days, the venue box office opens one hour prior to the scheduled performance time. We recommend that you purchase tickets in advance as many of our performances sell out.
Where can I purchase season tickets?
Texas Ballet Theater offers several season ticket packages. Season subscribers receive great benefits including deep discounts off the regular ticket prices, priority seating assignments, free ticket exchanges, special parking privileges, invitations to special events, discounts to local restaurants, and discounts at the Texas Ballet Theater Boutique. Please call the Texas Ballet Theater Concierge toll-free at 877.828.9200 for more information or to purchase season tickets.
Can I exchange my tickets?
Yes, you can exchange your tickets for an alternate performance time of the same production. Season Subscribers receive free ticket exchanges through the Texas Ballet Theater Concierge. All other patrons are charged $10 per ticket. Please contact the Texas Ballet Theater Concierge at least 48 hours prior to your originally scheduled performance (date printed on the tickets). All exchanges are subject to seating availability at the time of the exchange. We regret we cannot issue a refund if you exchange to a lower-priced performance or seating location. If you exchange to a higher-priced performance or seating location, you will be charged the difference. Tickets cannot be exchanged after your originally scheduled performance has passed. Tickets can be exchanged by phone, fax, or in person. Please see “Ticketing Policies” for more information or call the Texas Ballet Theater Concierge toll-free at 877.828.9200.
Do you offer payment plans for ticket purchases?
Yes, we are proud to offer the flex-pay program for select ticket purchases. The Texas Ballet Theater Concierge can set up monthly or bi-weekly installments so that you can enjoy the ballet on your budget. All flex-pay accounts require a credit card, a down payment, and will be charged automatically on the 1st and/or the 15th of every month. Please contact the Texas Ballet Theater Concierge toll-free at 877.828.9200 for more information.
Parking for Bass Performance Hall
Parking for performances at Bass Performance Hall is available in parking garages on 4th and Calhoun and 6th and Calhoun in downtown Fort Worth. Parking is free after 6pm weekdays and all day on Saturdays and Sundays. Valet Parking is also available for $12 per vehicle at the Bass Performance Hall (rate subject to change).
Parking for AT&T Performing Arts Center
Parking for the Winspear Opera House and Wyly Theatre is limited and available on-site in the Lexus Parking areas. We recommend that you purchase parking vouchers in advance of your performance. Valet parking is available for $25 per car. Self parking is available for $15 per car (rates subject to change). Additional parking for the Winspear Opera House is available throughout the Dallas Arts District. There are several thousand parking spaces within a 3 block radius of the theater. Please note that these parking lots are not affiliated with the AT&T Performing Arts Center or Texas Ballet Theater and pricing for these lots are subject to change at any time.
I have tickets but am now unable to attend. What can I do?
We recommend that you exchange your tickets for another performance. If you are unable to exchange, remember that Texas Ballet Theater tickets make excellent gifts! Pass them on to a friend for their enjoyment. Or, you can donate your tickets back to Texas Ballet Theater as a tax-deductable contribution. Simply contact the Texas Ballet Theater Concierge toll-free at 877.828.9200 at least 48 hours prior to the performance date to convert your ticket purchase into a tax-deductible contribution. Texas Ballet Theater is unable to refund ticket purchases.
Is the ballet appropriate for children?
Children are welcome to attend Texas Ballet Theater performances as long as they are not disruptive to other patrons. It has been our experience that children most enjoy the ballet at age 5 and up. Please understand that theater policy dictates that every person attending a performance must have a ticket, including all children and "babies in arms". Texas Ballet Theater and the house management staff reserves the right to remove any disruptive patron(s) from the performance.
Do you offer discounted tickets for students or children?
Texas Ballet Theater does not offer a child discount for tickets. However, students may purchase one student ticket per valid student ID in person at the box office beginning one hour prior to the performance, subject to availability (seating for Student Rush Tickets is not guaranteed). Student pricing for Orchestra level seating is $20 per ticket. All other sections are $10 per ticket. Students will receive best available seats at the time of their purchase. The discount does not apply to seating in Corps Circle Orchestra or the Box Tier. Students must be currently enrolled in school and provide a valid student identification card. Limit one student rush ticket per valid student ID.
What time does the venue and box office open?
On most performance days, the venue and the box office open one hour prior to the scheduled performance time.
Are the venues ADA compliant?
Yes, both the Bass Performance Hall and the Winspear Opera House are ADA compliant. Wheelchair and other disability assistance is provided by the venue. Please call the Texas Ballet Theater Concierge toll-free 877.828.9200 at least 48 hours prior to the performance for assistance, including information about a particular performance venue.
What if I arrive late or need to leave my seat?
Latecomers will be seated at the earliest appropriate pause or during intermission. Closed circuit television monitors are provided in the lobby until you are able to be admitted into the theater. Please check the date and time on your tickets prior to the show and allow ample time for traffic, parking, weather and any possible delays. Please visit the restrooms before the performance begins and/or at intermission. In the event that you must leave your seat, you will not be re-seated until the next appropriate break in the performance.
Do the venues offer booster seats?
Bass Performance Hall offers booster seats for their patrons. The Winspear Opera House does not offer booster seats for their patrons.
General Policies
Patrons should silence all cellular telephones and pagers during the performance. No food, drink, chewing gum, cameras, recording equipment or other electronic equipment is allowed inside the theater. Smoking is expressly prohibited. Texas Ballet Theater reserves the right to remove any disruptive patron(s) from a performance at any given time. Texas Ballet Theater is unable to refund any ticket cost. All events are subject to time, casting, date, and/or location change. The unauthorized attempt or resale of Texas Ballet Theater merchandise including but not limited to tickets is grounds for seizure and/or cancellation without compensation. Ticket holders assume all risk and dangers incidental to the attraction whether occurring prior to, during, or subsequently to, the actual attraction. Texas Ballet Theater is not responsible for any risk associated with rain or inclement weather.
